electronic docuuments
over the last few years electronic documentation has become a popular way to give employees and or end users the assitance they required to complete. tasks most software packages now come with the help network in physcial as well as electronic form. Electronic documentation takes advantage of hypertext and other multimedia elements. SOme packages also come with a CD ROM to take the user the user through a series of tasks to familarise them with software or hardware operations. Becuase these forms of documentation are avilable at any time from the computer they are oftnen refered to as being online