the implemntation phase educating users,”The more effectively the users are trained in the system, the less problems there will be with it. Each type of training has benefits and disadvtages. What is important is that each company decides upon the most apprproatie training based on its individual needs and requirements. Where customers need to be included in the education program the, the complexity of the education program delivery increases. Having created the environment for the deployment of the new system, it is important that all of the users are educated in the use of the new system while this is an obvious step, it is a very important step in the success of the new system. There are a number of training strategies a company might employ when implementaing a new system- from onsite training to specialist courses. Some of the factors that will need to be taken into consideration when designing a training program include, the existing skill sets within the company, the extent of the change, the funds available and the number of users to be trained. In addition to this, decisions made in the implementation plan will have an impact on the taining pograms as well. This is because there may be elements of a propsed training program that cannot be carried out until other parts of the implementation program are complete. For example, the training program cannot commence until after the new software has been written and tested, or if the training program is to involves “”hands on”” experience within the new hardware, this cannot happen, until after the new equipment has been installed. It is important that all users of the system are tained in its operation. If the customers of the company are one of the direct user groups of the system (such as bank customers and ATMs) then they will need to be included in the education program. Customer training increases the complexity of the program. This is because there is significantly less control over the training that can be given to customers. (Buy this, it is meant that, while it can be mandated for employees to undergo a education program you cannot make customers do this

the implemntation phase educating users,”The more effectively the users are trained in the system, the less problems there will be with it. Each type of training has benefits and disadvtages. What is important is that each company decides upon the most apprproatie training based on its individual needs and requirements. Where customers need to be included in the education program the, the complexity of the education program delivery increases. Having created the environment for the deployment of the new system, it is important that all of the users are educated in the use of the new system while this is an obvious step, it is a very important step in the success of the new system. There are a number of training strategies a company might employ when implementaing a new system- from onsite training to specialist courses. Some of the factors that will need to be taken into consideration when designing a training program include, the existing skill sets within the company, the extent of the change, the funds available and the number of users to be trained. In addition to this, decisions made in the implementation plan will have an impact on the taining pograms as well. This is because there may be elements of a propsed training program that cannot be carried out until other parts of the implementation program are complete. For example, the training program cannot commence until after the new software has been written and tested, or if the training program is to involves “”hands on”” experience within the new hardware, this cannot happen, until after the new equipment has been installed. It is important that all users of the system are tained in its operation. If the customers of the company are one of the direct user groups of the system (such as bank customers and ATMs) then they will need to be included in the education program. Customer training increases the complexity of the program. This is because there is significantly less control over the training that can be given to customers. (Buy this, it is meant that, while it can be mandated for employees to undergo a education program you cannot make customers do this

even if it fits their best interest.”