issues associated with changing information systems in organizations: level personalized advice,”one impact of new infomration technology has been the replacement of human operated systems by automatic, computer controlled ones. In many of our daily transactions, we may interact wit ha computer to conduct business or granize our lesirue time. FDor example, many companies now have automated switchboards. where you key in numbers on your telophone corresponding for many choices offered by a recorded voice. Many compnaies with a internet presence offer self-help sections related to troubleshooting hardware or software. Many people have accepted these changes as part of modern life. Others
however belive that these services are often very impersonel. Try these discussion/short answer questions in order to analyze the issues surrounding the level of personalized service within the organizations. Banks are now encourging the use of autmatic teller machines or Internet banking instead of over-the-counter transactions with a woman teller.”