A company’s value chain identifies:
a. the steps it goes through to convert it’s net income into value for shareholdersb. the primary activities and related support activities it performs in creating customer value Xc. the series of steps it takes to get a product from a raw material stage into the hands of end usersd. the activities it performs in transforming it’s competencies into distinctive competenciese. the competencies and competitive capabilities the underpin it’s efforts to create value for customers and shareholders