“Measuring actual performance (in control, 4)”,”- Personal observation: first-hand information not filtered through others. Management by walking around (MBWA) is when a manager is out in the work area interacting with employees. However, it is time consuming, subjective and might be obtrusive. – Statistical reports: graphs, charts etc. It is easy to visualize and for showing relationships. However, provides limited information.- Oral reports: conferences, meetings, conversations etc. (Dis)advantages are similar as personal observation. The major drawback if documenting for future reference.- Written reports: formal, greater comprehensiveness and conciseness

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Group cohesiveness,”the degree to which members are attracted to one another and hare the group’s goals.o Groups that experience a lot of internal disagreement and lack of cooperation are less effective than are groups in which individuals generally agree, cooperate and likeeach other.o The more that members are attracted to one another and the more that a group’s goals align with each individual’s goals

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