“Tonya is a structural engineer who works for a large international firm. She designs the concrete andsteel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker.B. blue-collar worker.C. self-managed worker. D. first-line worker.E. first-line manager.”

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“The concept of a “”flat”” world means A. employees are learning to suppress negative emotion in the workplace.B. corporations are developing a preference for a new, flatter organizational structure. C. a recession now slows the economies of most nations simultaneously.D. globalization has leveled the playing field for emerging economies.E. businesspeople are now more conservative in their approach to investment.”

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