design for six sigma,”DFSS is used to design new processes(new products/services) and seeks to avoid manufacturing/service process problems by using advanced Voice of the Customer (VOC) techniques and proper systems engineering techniques to avoid process problems at the outset. It utilizes the DMADV methodology (Define, Measure, Analyze, Design

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business improvement tools,”Process Maps/Value Stream Maps – used to depict and describe a processControl Charts – used to measure whether a process is in control (allows modest variation around a defined performance target)Defect Rates – used to determine the number deviations from expected performance (customer specifications) for a given process for a given number of opportunitiesSigma Level – deviations per opportunity (DPO) or per million opportunities (DPMO)

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