How to Make a Plan,”1. Set Goals (Smart ones)2. Develop Commitment to Goals: determination to achieve goals, this is not automatic, employees/managers need to make together3. Develop Effective Action Plans: lists specific steps, people, resources, and time needed to attain goal (how, what, who, when)4. Track Progress: Two methods to track goals—proximal goals and distal goals. Proximal= short term subgoals, where as Distal= long term or primary goals5. Maintain Flexibility: obtain flexibility by using options based planning—maintaining planning planning flexibility by making small, simultaneous investments in alt. plans

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