EFQM-model (9 elements):,”Consists of enablers, what and how organization does (leadership, people, strategy, partnerships &resources, processes, products and services) and results cover what an organization achieves (people results, customer results, society results
business results). Results are caused by enablers and enablers are improved by using feedback from results. Allows people to understand cause effect relationships between what organization does (enablers) and the results it achieves.”