key elements of the first key element (process management),”DMAI^2CDefine – Use flow charts to identify customers, suppliers, and those who perform key steps in the process (SIPOC Model)Measure – Create outcome measures and predictive measures that allow complete understanding of process performanceAnalyze – Use the measures and process maps to understand the performance of the process vs. goals and benchmarksImprove/Innovate – Make improvement a routine activity using basic/advanced tools & methodsControl – Make sure the process and improvements continue to provide consistent

key elements of the first key element (process management),”DMAI^2CDefine – Use flow charts to identify customers, suppliers, and those who perform key steps in the process (SIPOC Model)Measure – Create outcome measures and predictive measures that allow complete understanding of process performanceAnalyze – Use the measures and process maps to understand the performance of the process vs. goals and benchmarksImprove/Innovate – Make improvement a routine activity using basic/advanced tools & methodsControl – Make sure the process and improvements continue to provide consistent

predictable performance.”