Organizational development techniques (4),”1. Survey feedback. Employees are asked their attitudes about and perceptions of the change they’re encountering.2. Process consultation. Outside consultants help managers perceive, understand and act on organizational processes they’re facing.3. Team-building. OD helps become a team, by helping to set goals, develop positive interpersonal relationships and clarify the roles and responsibilities of each team member.4. Intergroup development. Different groups focus on becoming more cohensive.Attempts to change attitudes

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change happen? 2 metaphors:,”‘Calm Waters’ metaphor is a description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm. According to Lewin’s three-step-process, successful change requires unfreezing the status quo, changing to a new state, and freezing the new change to make it permanent. The status quo can be the equilibrium state. Unfreezing can be removed by:- Increasing the driving forces which direct behaviour away from the status quo- Decrease the restraining forces, which hinder movement from the existing equilibrium- Do bothIt should be freezed to sustain over time. In this process

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Change agents,”people who act as change catalysts and assume the responsibility for managing the change process. o Any manager. We assume that organizational change is initiated and carried out by a manager within the organization.o Non-manager For example an internal staff specialist or an outside consultant whose expertise is in change implementation.outside consultants may not understand the history, culture, operating procedures, personnel of company

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Organizational change and 3 ways,”any alternation of an organization’s people, structure or technology.Changes can occur in different ways:Changing structure. Any change in authority relationships, coordination mechanisms, degree of centralization, job design or similar organization structure variables. Example: restructuring work units, empowering employees, decentralizing.o Changing technology Modifications in the way work is done or the methods and equipment used. Example: computerizing work processes and procedures, adding robots, mobile communication tools.o Changing people Changes in employee attitudes, expectations

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HR costs (2 types),”Employee health care costs: the biggest health care costs for companies are obesity, smoking, and federal health care. Some organizations are providing opportunities for employees to lead healthy life styles, to limit rising health care costs. Pension plan costs: on the one hand, organizations want to attract talented, capable employees by offering them desirable benefits such as pensions. But on the other hand

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Sexual harassment,”any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual’s employment, performance, or work environment. Sexual harassment is the single largest financial risk facing companies today, through compensation, absenteeism, low productivity and turnover. 1. Creates an intimidating, offensive, or hostile environment2. Unreasonably interferes with an individual’s work3. Adversely affects an employee’s employment opportunitiesThe hostile environment is most problematic. Employers’ can be held responsible for sexual harassment. However, how to determine whether something is offensive. It is wat makes employees feel uncomfortable. In sexual harassment cases, the court wants to know two things: did the organization know about, or should have known about the alleged behaviour, and what did managers do to stop it. The supreme court states that harassment is defined by ugly behaviour

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