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Characteristics of service provision
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Read moreSteps in rational decision making,”Define the problem: gap between desired state and existing stateIdentify decision criteria: Standards used to guide judgement and make decisions Weight criteria: Deciding which criteria is more or less important. provide a rankingGenerate Cours of action: finding what will solve the problem
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Read more“Types of plans, procedures, and rules (text section 5-“,”Strategic plans- clear how companies will serve customers and position itself against comp. Purpose statement- Org. purpose mission or visions. The companies reason for existingStrategic objective- More specific goals that unifies company effort
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Read moreHow to make a plan that works (text ex 5.1; p. 91)
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Read moreKey ideas behind ‘burn your business plan’ (lecture)
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