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ten principles of risk management,”Risk Management starts at topRisk cannot be managed from an ivory towerAvoid relying on black boxesRisk management is strategy, and strategy is risk mgmt.Risk management is more than policy, it is cultureA risk aware culture requires a free-flow of informationWhat matters is the “”talk””, not the “”report””The path is the goalIt is possible to prepare for unknown risksAvoid the downside

Management

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business improvement tools,”Process Maps/Value Stream Maps – used to depict and describe a processControl Charts – used to measure whether a process is in control (allows modest variation around a defined performance target)Defect Rates – used to determine the number deviations from expected performance (customer specifications) for a given process for a given number of opportunitiesSigma Level – deviations per opportunity (DPO) or per million opportunities (DPMO)

Management

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design for six sigma,”DFSS is used to design new processes(new products/services) and seeks to avoid manufacturing/service process problems by using advanced Voice of the Customer (VOC) techniques and proper systems engineering techniques to avoid process problems at the outset. It utilizes the DMADV methodology (Define, Measure, Analyze, Design

Management

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lean,”Specify value from the standpoint of the end customer for each product Identify all the steps in the value stream for each product, eliminating whenever possible those steps that do not create value.Make the value-creating steps occur in tight sequence so the product will flow smoothly toward the customer.As flow is introduced, let customers pull value from the next upstream activity.As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced

Management

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