Question 1
What tool can you use to determine whether a process is in control or out of control?
- A cause-and-effect diagram
- Selected: A control chartThis answer is correct.
- A run chart
- A control panel diagram
You are correct! A control chart is a graphic display of data that illustrates the results of a process over time. Control charts allow you to determine whether a process is in control or out of control. The main outputs of quality control include quality control measurements, validated changes, validated deliverables, work performance information, change requests, project management plan updates, project documents updates, and organizational process asset updates.
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Question 2
A quality technique that analyzes similar activities as a means of comparison is known as what?
- Cost-benefit analysis
- Cost of quality
- Flowcharting
- Selected: BenchmarkingThis answer is correct.
You are correct! Benchmarking is a technique that uses similar activities as a means of comparison. Cost-benefit analysis analyzes the costs vs. the benefits, cost of quality determines the costs to meet the quality objectives, and flowcharting is a graphical technique that maps out activities or processes.
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Question 3
____________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
- Quality audits
- Design of experiments
- Six Sigma
- Selected: BenchmarkingThis answer is correct.
You are correct! Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. For example, if a competitor has an EIS with an average downtime of only one hour a week, that might be a benchmark for which to strive.
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Question 4
What is the preferred order for performing testing on IT projects?
- Selected: Unit testing, integration testing, system testing, user acceptance testingThis answer is correct.
- Unit testing, system testing, integration testing, user acceptance testing
- Unit testing, system testing, user acceptance testing, integration testing
- Unit testing, integration testing, user acceptance testing, system testing
You are correct! The preferred order for performing testing on IT projects: Unit testing, integration testing, system testing, and user acceptance testing. A unit test is done to test each individual component (often a program) to ensure that it is as defect-free as possible. Unit tests are performed before moving on to the integration test. Integration testing occurs between unit and system testing to test functionally grouped components. It ensures that a subset or subsets of the entire system work together.
System testing tests the entire system as one entity. It focuses on the big picture to ensure that the entire system is working properly. User acceptance testing is an independent test performed by end users prior to accepting the delivered system. It focuses on the business fit of the system to the organization rather than technical issues.
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Question 5
The benefits of meeting quality requirements include all of the following except for which one?
- Increased satisfaction
- Less rework
- Higher productivity
- Lower costs
- Selected: Improved quality metricsThis answer is correct.
You are correct! Quality metrics are a standard of measurement that defines what will be measured and how it will be measured.
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Question 6
The benefits of meeting quality requirements include all of the following except for which one?
- Increased satisfaction
- Less rework
- Higher productivity
- Lower costs
- Selected: Improved quality metricsThis answer is correct.
You are correct! Quality metrics are a standard of measurement that defines what will be measured and how it will be measured.
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Question 7
The PMBOK identifies four processes for quality management: quality planning, quality assurance quality control, and cost control.
- True
- Selected:FalseThis answer is correct.
You are correct! The PMBOK identifies three processes (not four) for quality management: planning quality management, performing quality assurance, and controlling quality. Cost control is under cost management.
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Question 8
Project quality is the degree to which a set of inherent characteristics fulfills requirements.
- Selected:TrueThis answer is correct.
- False
You are correct! The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs or the degree to which a set of inherent characteristics fulfill requirements defines project quality. Project quality management includes planning quality management, performing quality assurance, and controlling quality.
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Question 9
The purpose of project quality management is to ensure that the project will satisfy the needs for which it was undertaken.
- Selected:TrueThis answer is correct.
- False
You are correct! The purpose of project quality management is to ensure that the project will satisfy the needs for which it was undertaken. Quality management includes the organizational processes that determine quality policies, objectives, and responsibilities.
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Question 10
Planning quality implies the ability to anticipate situations and prepare actions to bring about the desired outcome.
- Selected:TrueThis answer is correct.
- False
You are correct! Planning Quality is the ability to anticipate situations and prepare actions to bring about the desired outcome during project execution. It is important to prevent defects by selecting proper materials, training and indoctrinating people in quality planning a process that ensures the appropriate outcome.