“Tonya is a structural engineer who works for a large international firm. She designs the concrete andsteel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker.B. blue-collar worker.C. self-managed worker. D. first-line worker.E. first-line manager.”

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“Matthew, the president of a diesel engine research firm, was welcoming potential partners from a largeautomobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role? A. FigureheadB. AnalyticalC. MonitorD. VisionaryE. Disseminator”

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“Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff. He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan. Tracy would best be described as a(n) _____ manager. A. efficient B. ethicalC. innovative D. effective E. micro”

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