business improvement tools,”Process Maps/Value Stream Maps – used to depict and describe a processControl Charts – used to measure whether a process is in control (allows modest variation around a defined performance target)Defect Rates – used to determine the number deviations from expected performance (customer specifications) for a given process for a given number of opportunitiesSigma Level – deviations per opportunity (DPO) or per million opportunities (DPMO)

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ten principles of risk management,”Risk Management starts at topRisk cannot be managed from an ivory towerAvoid relying on black boxesRisk management is strategy, and strategy is risk mgmt.Risk management is more than policy, it is cultureA risk aware culture requires a free-flow of informationWhat matters is the “”talk””, not the “”report””The path is the goalIt is possible to prepare for unknown risksAvoid the downside

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