design for six sigma,”DFSS is used to design new processes(new products/services) and seeks to avoid manufacturing/service process problems by using advanced Voice of the Customer (VOC) techniques and proper systems engineering techniques to avoid process problems at the outset. It utilizes the DMADV methodology (Define, Measure, Analyze, Design

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key elements of the first key element (process management),”DMAI^2CDefine – Use flow charts to identify customers, suppliers, and those who perform key steps in the process (SIPOC Model)Measure – Create outcome measures and predictive measures that allow complete understanding of process performanceAnalyze – Use the measures and process maps to understand the performance of the process vs. goals and benchmarksImprove/Innovate – Make improvement a routine activity using basic/advanced tools & methodsControl – Make sure the process and improvements continue to provide consistent

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