the use/evalutation phase using the system,”This areas as the name implemlies, looks at how well the system interacts with those who use. Issues that may be investigated could include: is the system user friendly. Is it able to deliver the information in a timely manner, can the appropriate people (staff and/ or customers) access it? This data may be gathered through the use of surverying cutomers
logging help desk enquires or monitoring staff absentee rates.”