Tips for active listening
Encourage the other side to talk first – you can learn important informationDon’t jump to conclusionsBe aware of body language – theirs and yoursParaphrase – check for understanding.Keep emotions under controlBe open to new information and ideasDon’t interruptCover one issue at a time – unless you mean to tie them together.If you get stuck on an issue – agree to come back to it laterFollow the 70/30 rule. Listen 70% of the time and talk only 30% of the time.