“Tonya is a structural engineer who works for a large international firm. She designs the concrete andsteel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker.B. blue-collar worker.C. self-managed worker. D. first-line worker.E. first-line manager.”

“Tonya is a structural engineer who works for a large international firm. She designs the concrete andsteel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker.B. blue-collar worker.C. self-managed worker. D. first-line worker.E. first-line manager.”

KNOWLEDGE WORKER