Techniques for reducing resistance to change (6),”1. Education and communication: helping employees see the logic of the change effort.- Used when: resistance is due to misinformation.- Advantage: clear up misunderstandings.- Disadvantage: may not work when mutual trust and credibility is lacking.2. Participation: bringing those individuals directly affected by the proposed change into the decision-making process.- Used when: resisters have the expertise to make a contribution.- Advantage: increase involvement and acceptance.- Disadvantage: time-consuming; has potential for a poor solution.3. Facilitation and support: helping employees deal with the fear and anxiety associated with the change effort.- Used when: resisters are fearful and anxiety-ridden.- Advantage: can facilitate needed adjustments.- Disadvantage: expensive; no guarantee of success.4. Negotiation: exchanging something of value for an agreement to lessen the resistance to the change effort.- Used when: resistance comes from a powerful group.- Advantage: can “”buy”” commitment.- Disadvantage: potentially high cost; opens doors for others to apply pressure too.5. Manipulation and co-optation: covert attempts to influence others about the change.- Used when: a powerful group’s endorsement is needed.- Advantage: inexpensive, easy way to get support.- Disadvantage: can backfire, causing change agent to lose credibility.6. Coercion: direct threats or force against those resisting change.- Used when: a powerful group’s endorsement is needed.- Advantage: inexpensive

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Stress,”Response to anxiety over intense demands, constrains or opportunities. Functional stress allows a person to perform at his or her highest level at crucial times. Often associated with constraints (= an obstacle that prevents you from doing what you desire), demands (= the loss of something desired) and opportunities (=the possibility of something new

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Job related factors for stress,”- Task demands: stress due to an employee’s job- Role demands: stress due to employee’s particular role.oRole conflict: expectations that may be hard to reconcile or satisfyoRole overload: created when employee is expected to do more than time permitsoRole ambiguity: created when role expectations are not clearly understood – employee not sure what he or she is to do.- Interpersonal demands: stress due to other employees- Organization structure: stress due to excessive rules- Organizational leadership: stress due to manager’s supervisory style in a culture of tension fear

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